Good to Know
When will my order ship?
If your selected piece is currently in stock, your order will be ready for shipping or in-store collection within two business days. If your piece is made to order, production typically takes approximately three weeks.
How do I find my ring size?
Each ring product page includes a link to our Ring Size Guide, so you can measure your finger at home. If you are unsure, simply select “I don’t know” when placing your order and we will contact you personally to guide you. You are also welcome to visit our boutique. Our website uses US ring sizing; if you know your Israeli or European size, select “I don’t know” and include your size in the order notes.
Can my ring be resized after purchase?
Yes. Most rings can be resized after purchase. Depending on the design and the requested adjustment, it may be necessary to create a new ring. Simply bring your ring to our shop and we will take care of the rest. A resizing fee may apply depending on the design, the adjustment required, and when the ring was originally purchased.
Who is behind AGAS & TAMAR?
AGAS & TAMAR was founded in 1998 by designers Einat Agassi and Tamar Harel-Klein. After meeting as jewelry design students in Jaffa, they built a creative partnership founded on a shared appreciation for craftsmanship, unexpected combinations, and timeless design. Today, they continue to design every collection together.
Is your jewelry handmade?
Yes. Every piece is handcrafted in our Tel Aviv studio by our team of skilled goldsmiths. Most designs are produced in limited quantities or made to order.
Do you have a boutique?
Yes. You are welcome to visit our shop at 43 Shabazi Street, Tel Aviv.
Sunday to Thursday: 11:00 AM to 6:00 PM
Friday: 10:00 AM to 3:00 PM
What is your jewelry made of?
Our jewelry is crafted from solid gold and carefully selected natural gemstones. Material details for each design can be found on the individual product page. Every piece is hallmarked with its gold purity as a guarantee of authenticity and carries the AGAS & TAMAR hallmark.
What is the difference between 14K, 18K and 22K gold?
The higher the karat, the greater the percentage of pure gold.
- 14K is 58.5% pure gold. Durable and ideal for everyday wear.
- 18K is 75% pure gold with a richer yellow tone.
- 22K is 91.6% pure gold, softer and more delicate.
Are your gemstones natural?
Yes. We work exclusively with natural gemstones, including Diamonds, Emeralds, Sapphires, Aquamarines, Tourmalines, and Rubies. Because every stone is naturally unique, slight variations in color and character are to be expected. If a selected stone differs significantly from the one shown online, we will contact you before completing your piece.
Where do your diamonds come from?
Our diamonds are ethically sourced and conflict-free. They are never sourced from Russia.
- Clarity: SI1
- Color: H
- Carat weight: varies by design
Diamonds weighing 0.30 ct and above are accompanied by an official certificate.
Is your jewelry suitable for sensitive skin?
We work exclusively with high-quality precious metals. If you have a known sensitivity to specific alloys, please contact us before placing your order and we will be happy to advise you.
How should I care for my jewelry?
Our jewelry is designed to be worn and enjoyed every day. To preserve its beauty, we recommend avoiding prolonged exposure to swimming pools, seawater, perfumes, lotions, and household cleaning products. When not being worn, store each piece separately in a dry place to help prevent scratches and preserve its finish.
Can you restore the original matte finish?
Yes. We can restore the original matte finish free of charge. In most cases, this service can be completed in-store without sending the piece to our studio.
Can I customize a piece?
Selected designs can be customized, including adjustments to length, gemstone selection, engraving, and ring size.
Do you ship internationally?
Yes. Within Israel we offer complimentary shipping on orders of ₪950 or more; international shipping is complimentary on orders of $280 or more. Orders within Israel ship via HFD; international orders ship with DHL. Once dispatched, you will receive a tracking number by email.
Will I have to pay customs duties?
International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These charges are the responsibility of the recipient. As customs policies vary by country, we are unable to estimate or cover these fees. For further information, we recommend contacting your local customs office.
Does my jewelry arrive gift wrapped?
Every AGAS & TAMAR piece is beautifully presented in our signature gift box, making it ready for gifting.
What is your return policy?
Items may be returned or exchanged within 14 days of delivery, provided they have not been worn and are returned in their original condition. This policy applies to purchases made through our website only.
Can I receive a refund?
Orders placed through our website are eligible for a refund within 14 days of delivery. Purchases made in our shop may be refunded within 48 hours of purchase. In both cases, the item must be unworn and returned in its original condition.
Do you offer repair services?
Yes. Simply bring your jewelry to our boutique and we will arrange for it to be assessed and repaired by our studio.
How much does a repair cost?
Repair fees vary depending on the type of repair and when the piece was originally purchased. Our team will assess your jewelry and inform you of any applicable charges before proceeding.
Do you repair jewelry from other brands?
No. We only repair jewelry originally purchased from AGAS & TAMAR.
How can I contact you?
We are always happy to help. You can contact us via WhatsApp at +972 54 420 8148.